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Cisco Voice Engineer

Company Name:
BITSOFT INTERNATIONAL, INC.
- Cisco Customer Voice Portal (CVP)
- Installation experience
- Application Configuration Support Knowledge
- Infrastructure troubleshooting
- Cisco Unified Contact Center Enterprise (UCCE) experience
- Experience with Multiple instances of UCCE using ICM to ICM gateways
- Knowledge of adjunct connectivity
- CTIOS troubleshooting server side
- TCP/IP networking fundamentals
- Understand ITIL Principles (Service Management)
- Experience with moving from Avaya to Cisco would be helpful
- Self Directed, Team player, Ability to work with both technical and non-technical people
Qualification VOIP Support (Cisco software)
Minimum Years Required 2
Qualification Network/Data Incident Management/Problem Resolution
Minimum Years Required 2
Qualification Cisco Contact Center Software Support
Minimum Years Required 2
Qualification Customer Service Experience
Minimum Years Required 2
Additional Job Details:
3rd shift ONLY in Phoenix Must be shift Flexible and be available to come to Bloomington Illinois for training initially

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